Updated 14 October 2018

Oliver Delgaram-Nejad Psycholinguistic Consultancy (ODNPC) is committed to the standards of the Consumer Rights Act, 2015.

This document outlines the basis upon which all activities subject to quality assurance will be conducted. Your tacit consent has been assumed, consequent to your visitation of https://www.olinejad.com and/or the confirmation or negotiation of an(y) active (sub)contractual agreement(s). You are not bound by this assumption; and you may withdraw your consent, at any time and without giving reason; by (1) informing the nominated representative (Oliver Delgaram-Nejad) via e-mail and/or telephone, (2) withholding the provision of person-identifiable and/or personal information, (3) concluding any active (sub)contractual agreement(s) and/or working relationship(s), and/or (4) denying cookie-authorisation requests and/or clearing your web browser’s cache.


Appeals

In line with the Consumer Rights Act, 2015, your rights, to appeal (a) decision(s) or register (a) grievance(s), will be upheld:

  • to enact obligations pertinent to the conduct any working relationship(s) and/or active (sub)contract(s), e.g.

    • as a component of enquiries and/or bookings processes (i.e. information entered into forms and/or provided throughout the course of e-mail, telephone, and/or other correspondence);

    • as a function of your visitation to https://www.olinejad.com (i.e. information gathered by ‘functional cookies’: those that are necessary to the website’s functionality);

    • as provided by other sources (i.e. information shared by third-parties with whom a working relationship and/or active (sub)contract has been established);

  • to investigate the nature and cause of (a) complaint(s);

  • to offer (a) resolution(s) of satisfaction to both ODNPC and its client(s);

  • to comply with any legislative and/or regulatory duties in protection of the rights, property, and/or safety of ODNPC and/or its clients, affiliates, and/or members of the general public.


Quality

In line with the Consumer Rights Act, 2015, your rights, to request (a) resolution(s) in the event of dissatisfaction(s), will be upheld:

  • to enact obligations pertinent to the conduct any working relationship(s) and/or active (sub)contract(s), e.g.

    • as a component of enquiries and/or bookings processes;

    • as a function of your visitation to https://www.olinejad.com;

    • as provided by other sources;

  • to suggest remedial action(s) proportionate to the nature and degree of the complaint(s) and/or grievance(s);

  • where ODNPC

    • becomes aware of (a) complaint(s) within thirty days of the relevant commission(s) and/or transaction(s);

    • provide(s) (a) product(s) and/or service(s) that sit(s) below (a) prior agreed standard(s), do(es) not oblige the purpose(s) intended, and/or differ(s) from the description(s) stated;

  • to comply with any legislative and/or regulatory duties in protection of the rights, property, and/or safety of ODNPC and/or its clients, affiliates, and/or members of the general public.